JobVantage Terms of Service

(Business Customers)

Effective date: 01 January 2025

These Terms of Service ("Terms") govern access to and use of the JobVantage platform and any related services ("Services"). If you are accepting these Terms on behalf of a company, you confirm you have authority to bind that company.

1) Who we are

• Provider: JobVantage Ltd (15866959) of 33-35 Baylis Road, London, SE1 7AY ("JobVantage", "we", "us").
• Customer: the business purchasing or using the Services ("you", "Customer").

2) How you agree to these Terms

You agree to these Terms when you: (a) complete a purchase via our checkout/payment link (including Stripe), (b) click to accept these Terms, or (c) use the Services.

3) Order Form and what you're buying

3.1 Your subscription plan, number of seats, billing frequency, included usage/credits (if any), and the applicable charges are set out in the Order Form.

3.2 Order Form means the order details shown at checkout (including via a Stripe Payment Link), or a separate signed order form/invoice if we use one.

4) The Services

4.1 The Services are a recruitment productivity platform and may include:

• matching candidates to roles and/or roles to candidates;
• generating summaries, anonymised profiles, and outreach/speccing drafts;
• contact enrichment/lookups where enabled;
• workflow tools (e.g., exports, templates, sequences where enabled).

4.2 No outcomes guaranteed: We do not guarantee interviews, placements, response rates, or that any match/output will be accurate, complete, or suitable for a particular purpose.

4.3 Third-party dependencies: Some functionality may rely on third-party sources/providers. Availability and accuracy can change and is not fully within our control.

5) Accounts, seats and security

5.1 Seats: Unless otherwise stated in the Order Form, each seat is for one named individual. Login sharing is not permitted.

5.2 You are responsible for maintaining the confidentiality of credentials and for all activity under your account.

5.3 We may suspend access to protect the Services or where we reasonably believe there is fraud, security risk, or material breach.

6) Fees, usage charges and payment

(this is the bit that matters)

6.1 Fees shown at checkout: You will pay the fees and charges shown in the Order Form (i.e., at checkout/payment link or invoice). Prices are not fixed in these Terms.

6.2 Subscription fees: Subscription fees are billed in advance on the billing cycle stated in the Order Form.

6.3 Usage fees / overages (billed in arrears): If your plan includes usage allowances (e.g., runs/credits) and you exceed them, you will pay usage fees at the rates shown in the Order Form. Usage fees are billed in arrears (typically at the end of the billing period) unless the Order Form states otherwise.

6.4 Usage measurement: Our measurement of usage (e.g., runs/credits consumed) will be treated as accurate unless you dispute it within 14 days of the relevant invoice, with reasonable supporting detail.

6.5 Taxes: Fees are exclusive of VAT unless stated otherwise. You are responsible for any applicable taxes.

6.6 Late payment: If payment is overdue, we may suspend the Services until payment is received.

6.7 Refunds: Except where required by law or expressly stated in the Order Form, fees are non-refundable, and we do not provide pro-rata refunds for unused time or unused usage allowances.

6.8 Price changes: We may change fees for future renewal terms by giving you notice before renewal. Changes do not apply mid-term unless you agree.

7) Acceptable use

(non-negotiable for JobVantage)

You must not (and must ensure your users do not):

• use the Services unlawfully or to breach third-party terms (including job boards, social platforms, or data providers);
• send spam or unlawful marketing messages, or breach PECR/ePrivacy rules;
• upload or process personal data without a lawful basis;
• reverse engineer, copy, resell, or create derivative works of the Services;
• interfere with security, rate limits, or service integrity.

We may apply rate limits and fair usage controls to protect reliability.

8) Customer responsibilities

You are responsible for:

• the legality and accuracy of any data you upload (CVs, candidate data, notes, CRM exports);
• ensuring your outreach complies with applicable law and recipient preferences;
• your recruitment decisions and how you use generated outputs.

9) Data protection (UK GDPR)

9.1 Roles: You are the Controller of personal data you submit or use through the Services; we are the Processor.

9.2 DPA: Our Data Processing Addendum ("DPA") forms part of these Terms and governs personal data processing. If there is conflict, the DPA prevails for personal data matters.

9.3 We may use sub-processors (hosting, analytics, LLM, enrichment, email). We will maintain a list available on request.

10) Intellectual property

10.1 We own all intellectual property in the Services and underlying software, models, and documentation.

10.2 You retain ownership of your input data.

10.3 Outputs: You may use outputs generated via the Services for your internal business purposes. You must ensure outputs are reviewed before use.

11) Confidentiality

Each party will protect the other's confidential information and use it only to perform obligations under these Terms.

12) Warranties and disclaimers

12.1 We will provide the Services with reasonable care and skill.

12.2 Except as expressly stated, the Services are provided "as available" and we do not warrant uninterrupted or error-free operation.

13) Liability

(keep this in, or you'll regret it)

13.1 Nothing limits liability for death/personal injury caused by negligence, fraud, or liabilities that cannot be excluded by law.

13.2 Subject to 13.1, our total liability arising out of or in connection with the Services is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim.

13.3 We are not liable for indirect or consequential loss, loss of profits, loss of business, loss of goodwill, or wasted management time.

14) Term, renewal and termination

14.1 The subscription term is as stated in the Order Form. Subscriptions may auto-renew unless cancelled before renewal in line with the Order Form/portal.

14.2 Either party may terminate for material breach not remedied within 14 days of written notice.

14.3 On termination, access ends at the end of the paid term (or immediately for serious breach), and outstanding fees remain payable.

15) Changes

We may update the Services and these Terms over time. If a change materially disadvantages you, you may cancel at the end of your current term.

16) General

Governing law is England and Wales. Courts of England and Wales have exclusive jurisdiction.

Schedule: Short-form DPA (for UK GDPR)